Managing Your Content

The Content section stores all your important files, from brand guidelines to data spreadsheets. This guide shows you how to add, organise, and use content effectively with agents.

What you’ll learn

• Uploading and indexing files.
• Building a folder structure that scales.
• Using files directly in chats.
• Best-practice maintenance for clean, reliable data.

1. Adding files

1. Click Content in the main menu.
2. Click Upload files.
3. Select your files, such as PDF, DOCX, PPTX, XLSX, CSV, images, and more.

2. Creating folders

Autohive offers two top-level areas:

Area	Visibility
Workspace	Everyone (respecting permissions)
Personal	Only you, until you share

Make a folder

1. Navigate to the destination where you’d like the folder to be located.
2. Click New folder.
3. Name it (e.g. 2025 Marketing).

Move & rename

• Drag & drop files between folders to your desired location.
• Create as many nested folders as you’d like.

🚀 *Prefix folders (e.g., MK) to keep related items together. *

3. Using files in chats

For agents to access your workspace content automatically, they must be properly configured.

1. Enable required tools in the Agent knowledge base -> Where your agent looks for information settings:

• Let your agent search your workspace content folder when needed to find the most relevant files to learn from.
• Give agent full web search access.

This will allow the following capabilities:

• RagRetrieval enables semantic search across indexed content
• ListDirectoryFiles allows browsing folders and file listings
• ReadFileContents permits reading specific file contents

1. Add workspace content in the Agent knowledge base section:

• Go to the agent settings → Content tab
• Click Add content source → Browse workspace content
• Select the folders/files the agent should have access to

Once configured, agents can automatically reference relevant content when answering questions or completing tasks.

4. Removing files

Action	How	Notes
Permanently delete	... → Delete	Once it's gone, it's gone

5. Managing access

• Personal files are controlled by you.
• Workspace files are managed by admins.
• Folder-level permissions (coming soon).

6. Tips for success

1. Do a monthly cleanup to remove outdated files.
2. Use clear filenames so agents locate content quickly.
3. Update existing files instead of uploading duplicates.
4. Schedule automation jobs to help delete stale content.

7. Common problems & fixes

Problem	Why it happens	How to fix
File stuck processing	Large or complex file	Retry; contact support if >30 min
File doesn't get uploaded	File type unsupported	Save as PDF/TXT and upload again
Agent can't find file	File is private or just added	Move to workspace folder and wait a minute

Keep your content organised and up-to-date to help agents deliver better results.